How we work.

Essential things to know when hiring Superawesome for your next project.

Why You Should Hire Us.

Design is a skill that is best cultivated in a collaborative environment, and Superawesome provides that for us.

Integrating design into your company is not a small task, and having a full time designer on staff in your company is just one of the steps you can take in order to do so.

As an agency you can get on board at any time, we possess a wide variety of skills needed to consider your software product, or a website well designed.

Our main advantages remain our company culture, vast experience with multifaceted projects, and a team in which each individual brings their own strengths to the table. It’s something we’ve been creating and nurturing for years.

We're going to get along great if you:

  • Understand the value of design, and view it as a differentiator with actual business value that can benefit your company.
  • Are able to discuss design from your users' perspectives and leave personal preferences aside.
  • Have metrics that will guide us in the design decision making.
  • Can make yourself available for us to ask questions.

We probably won't be the best fit if you:

  • Think of design as the final step of a project that makes it look nice.
  • Can describe the task at hand as “easy, and you just need it done”.
  • Are more likely to suggest solutions, instead of asking questions.
  • Consider that design is the most important aspect of a product.

Please consider these lists to be guidelines in determining whether we might be a good agency for you, rather than rules.

If in doubt, get in touch.

How to get along with your design agency.

Having gone through many experiences with different kinds of clients, we've decided to put together a document outlining the basics of designer-client relationship, that sets the proper expectations, and facilitates productive collaboration.

Read our terms of service.

Oh, the things we can do for you…

But we are just designers, after all. This means that Superawesome is not a full service agency.

We specialize in user interface design, including front-end development which we we consider to be an important part of the overall user experience we produce as a result of our design process.

Truth be told, some projects are simple enough that we are able to go a bit further and whip up a CMS integration. However, we are not too technical by default, and we don't have the capacity for back-end development, or to support a project in terms of maintenance, content updates, CMS upkeep, etc.

A word about subcontracting.

Since we have chosen to specialize in UX, this means that we won't be able to provide the full gamut of services a project may require. These services are often back-end programming, advanced JavaScript, illustration in a very specific style, advanced 3D work, etc.

As a customer, you will always be informed about our intentions to bring in a third party to the project, and will need to green-light it before we do so.

Subcontracting will not significantly affect your project financially, considering we only charge a 10% management fee based on the estimate/quote received by the subcontractor.

Structuring your project.

Once we have aligned the budget and the expectations, the first thing we do is figure out how to structure the project.

We generally do that by setting it up either as an ongoing, long term relationship, or a fixed scope, short term project.

We require all our leads disclose their budget very early on. This way we avoid wasting each-other's time.

Of course, some folks have no idea how much they should spend, and that’s perfectly OK. We’re here to help you define your project’s scope and budget.

We price our services honestly, and charge what we believe is a fair compensation for the value that we provide.

That said, we consider our fees to be extremely competitive on the global market. At the same time we can understand how someone can't afford our services, while someone else can't help but wonder how the hell we keep the doors open.

We do our best to strike a balance between making our rates as affordable as possible, while still making a profit and keeping the company in good health. We're in this for the long haul, no doubt.

Long term projects.

These projects are the ones that carry a lot of unknowns with them. By nature they are open-ended and they are actually never truly “done”.

A typical example of a project fitting into a long-term setup would be a SaaS product that's in constant state of development, where features are being put out, promotional assets need to get produced, etc.

All long term projects start with a one month probation. This lets us ease into the relationship, and takes the stress out of making a long term commitment.

Main characteristics:

  • Good rates: We can set you up with a retainer contract so you can enjoy better hourly rates, or a flat monthly fee.
  • Flexible billing cycle: Fortnightly? Monthly? On the 1st? On the 15th? However you like.
  • Constant output schedule: No time is wasted by waiting for an open slot in our schedule. Know when we are working on your project.
  • Consistent visual language: we employ design systems that ensure a high level of consistency in design, over long periods of time and constant change.

Short term projects.

The main characteristic that most of these projects have in common is the fact that most of the time they have a fixed scope, meaning they all get to a point in their lifespans where we call it done.

Projects that fit the short term model are things like product marketing websites, landing pages, corporate websites, etc.

Main characteristics:

  • Can be fixed priced: If your project has a final and fixed scope, we can quote you a fixed price for the job.
  • High-Pace: These projects are usually much more intense, with a lot of back-and-forth communication between us.
  • Quick turn-around: We arrange our internal collaboration so that our efficiency is optimal, and the job is done within the desired timeframe.
  • Good if you are in a pinch: If you aren't looking for a relationship, and just need something done, scheduling a one-off project is a good option.

While we appreciate building and maintaining long-term commitments, there's always something special and rewarding in digging in, and shipping a project in a short amount of time.

Have a very specific project in mind?

Take a look at Microawesome, a different way to engage Superawesome through highly defined, quickly executed projects such as design sprints, design QA, landing pages, and email campaigns.

Check out Microawesome.

Onboarding.

Here's a checklist outlining the process we go through in order to kick your project off.

  1. Pre-Commitment.

    This part of the process is free of charge.

    1. Initial contact.
    2. Informative meeting/email discussion.
    3. Receive and process a formal project brief.
    4. Determine project setup (long or short term).
    5. Check schedule and propose rough timeframe.
    6. Prepare and send an estimate/quote.
  2. Administration.

    1. Collect company information.
    2. Determine billing preferences.
    3. Prepare and sign contract.
    4. Issue invoice and receive advance payment.
    5. Confirm kick-off date, or reschedule.
  3. Briefing.

    1. Create a work document (an official brief to work off of).
    2. Conduct team meeting.
    3. If necessary set up project phases and divide work.
    4. Make introductions between client and team and mark the official kick-off.
  4. Production.

    This is a cycling phase (similar to a sprint in agile-talk), and can be repeated as many times as necessary.

    1. Define and schedule a work block.
    2. Schedule a review session.
  5. Handoff/Deployment.

    1. Quality assurance and testing.
    2. Settle outstanding invoices.
    3. Prepare all graphic assets in appropriate formats, and deliver.
    4. Grant access to code repository or send .zip archive.
    5. 🎉 🍾 🍻

Billing.

We offer several billing setups, depending on the project at hand. At the moment most of our billing is based on the billable hour, but we're constantly experimenting with this as we're well aware of its shortcomings.

If you are interested, you can read our thoughts on pricing design services.

Time-Based.

Each invoice is a sum of billable hours/days for a given billing cycle. Productivity multipliers can be applied (see below).

Estimated.

Estimate of hours/days needed to complete the project + contingency in case of scope change or unforeseen circumstances.

Fixed.

You receive a fixed quote for the job. Project needs to have a fixed scope or a time frame in order to be eligible.

Retainer.

Larger contracts can be set up as retainers which means you commit to a certain number of hours/days per month (1 year minimum) and enjoy a discounted rate.

Are you a startup?

First of all, that's awesome!

We love working with young, smart people flipping traditional business on its head.

Supera­wesome 💖 startups.

This is exactly why we want to be very up-front with you, and put it out in the open:

  • we don't accept equity as compensation,
  • age, or size of your company will not affect our rates.

That said, we are more than willing to work with you in order to find the best possible way for you to be able to afford our services.

Let's talk.

Time tracking.

All of our time is tracked through Harvest, and all customers are able to receive a detailed timesheet along with their invoice on request.

We are only tracking and billing for time productively spent working on the project, which is why we can bill for 6 hours per day at most, and in reality it's closer to 4 on average.

We use this average to estimate projects' lifespans, phase durations, and deadlines.

We consider 4 hours of productive, billable time per day to be a healthy, sustainable pace for our team.

What we don't charge for:

  • You will never see a time slip for “answering emails”, or “phone call with the client”. These activities usually credited to project management are built into our hourly rate, and we don't explicitly bill for them.
  • Any meeting under 30 minutes in duration.

You should know about:Productivity multipliers.

Efficiency can be a major issue on projects with time-based billing. Expectations can wildly differ, and trust is easily shaken, especially in the beginning of the relationship.

Our take on tackling this issue is the so called “productivity multiplier”, where a base hourly rate is multiplied with it in order to adjust the rate to the corresponding work output.

  • Rate 1 has the PM of 1 (base rate)
  • Rate 2 has the PM of 0.75 (25% discount)
  • Rate 3 has the PM of 0.5 (50% discount)

It's important to note that it's completely at our discretion to apply these modifiers, and clients can not request for them to be applied.

Dig deeper:

  • How we work

    Take a look into our process and learn how we go about running projects.

  • Terms of service

    We thought it would be a good idea to write up and publish a set of guidelines that would help the collaboration run smooth between us and our customers.

  • Playbook

    Learn how we run our company.

  • Building a product Coming soon

    How can we help you build your product, if we haven't built one ourselves? Take a look at a venture of our own into the world of SaaS.

Go.

Featured project:

WinOnline

Our Work.

No doubt you are interested to see some examples of our work by now. We’ve prepared a couple of case studies in order to give you a bit of insight into our process.

If you aren’t into going in depth and just want to check out some visuals, you’ll find some in there as well.